Return Policy

Our goal is to ensure your complete satisfaction. If you are dissatisfied with your purchase, you can return it back to us within 15 days of the purchase date. If you want to exchange for a different item, you will need to return the item and place a new order.

*(Keep in mind, Items are shipped from different suppliers, so you may receive separate packages on different days.)

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, go to Return:

• Enter your order number and email address.
• Follow the instructions and select the items you want to return.
• Once your request is approved, you will get a confirmation email with shipping guidelines.

• Place your item in the original packaging and/or sturdy box and secure it.
• The return must be properly packaged to protect against damage in transit. 
• You are responsible for the shipping charges to return the item to us.
• Refunds will be submitted back to the original method of payment.

You can always contact us for any return questions at Blueroyaltys@qualityservice.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.